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firm is unique in that from start to finish the client
and the case are given full support by a group of
attorneys and staff who provide the teamwork necessary
to obtain the best possible results for our clients. It
is not uncommon to have more than one
attorney
working on a case.
Usually, our initial conference with our client is on
the phone giving a free review of the claim. If the
caller wishes to hire our firm, we assign an
investigator to meet with the client right in the
client’s home. We have found our clients want this
service and it makes it convenient for our client.
Once the client retains the firm and our investigator
has obtained the initial information, the case is
assigned to the firm’s case division (i.e.,
Personal
Injury,
Worker's
Compensation or
Social
Security).
Each division is headed by one of the partners who
then assigns the case to an experienced attorney and one
legal assistant. This attorney and the legal assistant
work with the client throughout the case. It is not
uncommon, however, to have more than one attorney or
more than one legal assistant also work on the file. We
decide at all times during the course of the case what
is in the best interests of the client and getting the
best possible results.
Our firm believes an educated, informed client gets
the best results. Thus we spend a great deal of time
making sure our clients understand what is going on in
the case. Our clients get copies of everything sent on
their case. Someone in our firm talks at least once a
month to our clients to make sure we are up-to-date on
all treatment and recovery.
When our clients call in they are encouraged to talk
to the attorneys. We do not let our attorneys hide
behind staff. Unless our attorneys are out of the office
for trial or hearings, our attorneys return all phone
calls the same day.
We believe that some lawyers are “experts”,
dispensing opinions and advice. We like to believe our
lawyers are “advocates”,
developing and maintaining a personal and professional
relationship with our clients so that our clients become
clients for life.
Because of our intense attention to our clients, our
clients refer many cases each year to our firm. We
believe this is the highest compliment we can receive.
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